CS Kipchumba Murkomen conducts extensive Tour JKIA
The Cabinet Secretary for Roads and Transport Hon Kipchumba Murkomen today made an extensive tour of the Jomo Kenyatta International Airport (JKIA) and announced a raft of changes aimed at improving service delivery and facilitate excellent passenger and customer experience.
JKIA is the premier African travel hub and gateway into and out of East Africa.
The CS directed all Agencies operating at the Airport to develop Citizen Service Delivery Charter to provide seamless service to passengers under a One-stop-Shop criteria.
The Charter will be signed at the end of this month and will bring together Immigration services, Customs,Police, Port Health, the Kenya Plant Health Inspectorate Services (KEPHIS) and other service providers under the leadership of the Kenya Airports Authority(KAA).
The CS said they would deploy technology to improve screening at the entrance of the Airport Passenger Screening Yard (PSY) to end the current practice of passengers alighting at the main gate.
The changes to be undertaken include deploying technology to facilitate faster self-Check-in and enhancing Airport entry and exit by ensuring the company providing parking services increases service booths and deploys faster technology.
Airlines will be required to upgrade their ticket printing systems to avoid long queues.
Hon. Murkomen said they shall deploy technology the Advance Passenger Information System (APS) to provide prior information of passengers for more efficiency and enhanced security.
He said passenger facilitation services shall be streamlined to avoid access to the Airport by unauthorised persons. KAA will establish a passenger facilitation unit to reduce the number of people entering the Airport in the name of facilitating VIPs. To this end, all access cards shall be withdrawn and screened afresh.
He said that all staff at the Airport from Immigration, Customs,Port Health and the police will be trained on customer service in order to ensure professionalism.
The Police Unit Service at the Airport and other ports of entry shall be facilitated to carry out their duties professionally. He said that jn consultation with his Interior counterpart Prof. Kithure Kindiki, they were considering creating a stand alone port of entry Police Unit complete with its own code.
Hon. Murkomen said that hand luggage scanners will be increased to make the process faster. Any suspicious luggage shall however be tagged, opened and subjected to further examination.
He said KAA will provide canopies at the airport to shield passengers from the rain and work with the Kenya National Highways Authority (KeNHA) to improve the drainage system in all the airports.
He announced that the Government will provide bigger and comfortable seating areas, free Wi-Fi and more charging points at the JKIA, while breastfeeding booths will be revamped and made more comfortable for lactating mothers.
The CS said they had also undertaken to ensure that the prices and quality of goods offered by concessionaire such as restaurants are good and upto the standard.
Present was the Principal Secretary for Transport Mr. Mohamed Daghar, acting KAA MD Henry Ogoye and Heads of KEPHIS, Immigration,Customs and the Police at JKIA.